Shipments and returns

Shipping

We do our best to ship all orders within 24 hours of receipt, excluding weekends and holidays. But, it could take up to three business days in some circumstances. Because of varying pick-up times, orders shipped via the US Postal Service can take one extra day to ship. If it will be longer, you will be notified by e-mail and given a chance to amend or cancel your order before it is shipped. We ship exclusively with UPS or the USPS and will not require a signature upon delivery unless requested by you (additional charges apply).

How long will it take to get my order?

UPS: For ground shipping time, see below or look at UPS estimates at http://www.ups.com/maps. We are based in Lone Tree, CO; the originating zip code is 80124. UPS operates on normal business days, excluding weekends and holidays. Shipping times are in addition to our internal processing time of 1-3 business days.
UPS Time in Transit Map

USPS: Within the United States, Priority shipments usually arrive 2-3 days after shipping, and Express shipment usually arrive 1-2 days after shipping. Shipping times are in addition to our internal processing time of 1-3 business days.

How much will shipping cost?

Shipping fees include handling and packing fees as well as postage costs. Fees vary according to total weight and size of the shipment.

For orders over $300, an additional fee of $.92 per $100 (with a minimum of $2.76) may be added to your order total before shipping to cover insurance. Any fees for address changes will be charged to your card if assessed by UPS or the Postal Service, so please be sure to enter shipping information accurately.

Shipping displayed on our website is prepaid shipping only. Shipments outside of the United States may have additional duties, taxes or fees, which will be the recipient's responsibility upon receipt. For an estimate of these charges, you must contact UPS or the Postal Service locally.

Shipping collected is an estimate. We reserve the right to contact you before shipment to adjust shipping charges based on weight or size differences.

Bosom Buddies cannot be responsible for your shipment after it is picked up by UPS or the Postal Service. Packages returned as unclaimed or refused are subject to a 30% restocking fee and shipping charges will not be refunded.

Backorders

Because of possible delays in updating inventory levels on the web, it is possible the product you purchased is not in stock. You will be contacted if your order will be delayed more than 3 business days. We do receive shipments from most of our manufacturers regularly.

Shipping partial orders

If we receive an order for something that is out of stock for more than 3 business days, we will notify you with an estimate of when we expect that item to be available. You may specify in the notes on your order that you would like products shipped separately and you understand you will pay additional shipping costs. 

We ship exclusively with UPS and the Postal Service. We will ship orders anywhere in the world that UPS or the Postal Service services, though we reserve the right to make changes to this policy at any time. Rates displayed are estimates only; your order total may be increased up to 10% to account for actual cost of shipping. Any fees for address changes will be charged to your card when assessed by the shipping company. UPS picks up packages Monday through Friday, excluding holidays. The USPS picks up packages Monday through Saturday, excluding holidays. Bosom Buddies cannot guarantee the arrival of a package to your destination or the time it reaches you. After the package is picked up by the carrier, the carrier is responsible for the shipment. A notification of shipment and your tracking number (if available) will be sent to the e-mail address you provided with your order. Please note that USPS orders do not have a tracking number.

Taxes

Sales tax is charged for shipments to Colorado addresses. The rate is based on the zip code and ranges from 2.9-8.8%. An estimate should be provided at check out. Your order total may be adjusted to accomodate sales tax.

Taxes and duties may also be charged for shipments outside the United States. These will be collected by UPS or USPS on delivery of the package and will be the recipient's responsibility.

Returns

We accept returns on a limited basis as a service to our customers.

All returns

- must be accompanied by a receipt,

- must meet the conditions outlined below, and

- must have an Return Merchandise Authorization (RMA) obtained by e-mailing Bosom Buddies with your name, order number, item you would like to return, and reason for return.

Packages received without an RMA will be refused and no credit will be given.

Shipping costs are not refundable.

If non-qualified products are returned to Bosom Buddies, they will not be refunded or returned. No returns on clearance merchandise (which includes anything being sold for over 25% off), "While they last" items, items marked special order, breast pumps, scales, and other products specified below.

Bras and Clothing: Unless otherwise stated in the product description or indicated below, if clean, unwashed and unworn with tags attached and complete packaging, bras and clothing can be returned within 30 days of your invoice for a full refund. Clearance (which includes anything being sold for over 25% off), "While they last", and special order items are not returnable for any reason.

Defective bras or clothing must be reported within 30 days. In many cases, we will give you information to directly contact the manufacturer to deal with the defective item.

Panties, Swimsuits, hosiery and support belts (maternity or postpartum) are not returnable for any reason for hygienic reasons.

Breast pumps: Breast pumps are personal use products and we want to be sure you are getting the best for your family. Unless we specifically state otherwise, all of our breast pumps are brand new, have the original manufacturer’s seal and are under full manufacturer’s warranty. Breast pumps are not returnable for any reason for hygienic reasons.

Breastfeeding products (breast pumps, parts, special feeders, pads, bottles...): Unless otherwise stated in the product description, if unopened and in brand new condition, we will accept returns within 30 days of purchase. If non-qualified products are returned to Bosom Buddies, they will not be refunded or returned. Since breastfeeding products are personal items, we want to ensure all of our customers that the products are brand new. Unless we specifically state otherwise, all of our breast pumps are brand new, have the original manufacturer’s seal and are under full manufacturer’s warranty. All of our breastfeeding supplies are brand new.

Clearance (which includes anything being sold for over 25% off), "While the last" and items marked special order in the description are not returnable.

Food is not returnable for any reason.

Return method: We suggest returning your package to us insured, signature required. We are not responsible for damaged, lost or misdelivered items. A refund will be issued to the same card on which the purchase was made within 3 business days of us receiving the item in acceptable condition with the proper RMA. If purchase was made using a gift certificate, a new gift certificate will be issued.

If you have any questions about our shipping or return policies, we encourage you to e-mail us before you place your order.